Consumer Banking | Genpact

Consumer banking

When it comes to retail banking, customer centricity is everything

consumer banking

Overview

The banking industry is undergoing a structural transformation. Traditional financial institutions now operate side by side with a new crop of online financial services providers. Customer experience is proving to be the strategic differentiator for retail banks. And regulatory compliance continues to inform and shape many processes, governance policies, and the risk appetite of banks and lenders. While the array of challenges is here to stay and will forever evolve, it also presents an opportunity for banks to disrupt the status quo and update their existing models to innovate for a better future.

Customer centricity is the key. New growth models are required to target and effectively engage with customers as they interact with your financial institution at various touch points within an open finance ecosystem. Regardless of where they are in their journey, insights into what customers want is key to success. This demands new approaches that provide workers with data-driven insights that inform action, supported by the right retail banking solutions and smart processes.

Genpact is your strategic partner. We enable firms to define, design, and implement experiences that shape the future. Our deep understanding of consumer banking operations and relationships with technology partners and ecosystem players, such as regulators, help you win. By prioritizing customer centricity, embracing technological advancements, and responsibly navigating the integration of generative AI, Genpact helps financial institutions position themselves at the forefront of the dynamic consumer banking industry.

Featured solutions

We partner with clients to transform their organizations using seamless front, middle, and back-office processes that deliver better results and drive profitability. We enhance customer experiences, improve competitiveness, accelerate growth, boost agility, and enable sustainable transformation.

Banking operations

From integrated digital onboarding to proactive outreach campaigns and personalized omnichannel experiences, our Cora Banking Operations solution helps you deliver exceptional customer experiences.

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Collections

With a personalized collections strategy, omnichannel outreach, integrated self-service, and seamless payment options, we deliver the greatest value for our clients.

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Payments

Enhance the speed, security, and convenience of your customers' payments with our digital payment solutions.

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Wealth management

Transform your wealth management business processes with our digitally enabled advisory services that drive seamless customer engagement across the value chain.

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Digital onboarding solutions

Get more customers in the front door using our digital onboarding solutions powered by our proprietary artificial intelligence platform, Cora.

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Contact center

Improve your customer service, enhance your brand equity, and unlock greater innovation with our contact center solutions powered by generative AI.

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Customer data management

Run relevant, contextual, and personalized marketing campaigns with our Cora Customer Data Management solution, which gathers internal and external data to form a 360-degree view of your customer.

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Marketing and sales optimization

Using a data-driven approach, we help you generate quality traffic, improve the return on your marketing investment, acquire new customers, and enhance sales effectiveness.

Mortgage services

From prescreening to disbursement, we digitize processes and deliver world class experiences for your clients. Our mortgage solutions speed lending decisions, improve credit quality, and minimize risk.

Business process as a service (BPaaS)

Grow and scale your business without major capital outlays using our BPaaS model, which combines cloud-based technology, digital solutions, and our end-to-end managed services.

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Cora LiveWealth

Improve the wealth and asset management experience for your clients and advisors. Cora LiveWealth, our AI-powered solution gathers, extracts, and normalizes data for real-time reporting.

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Cora Loan Originations

Increase deal volumes and conversion rates with Cora Loan Originations, which delivers scalable, compliant, and secure transaction processing across the entire lifecycle of the loan process.

Cora LiveSpread

For smarter, faster credit decisions and more effective risk management, automate your financial spreading with our breakthrough artificial intelligence product, Cora LiveSpread.

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Target operating model

Design a best-in-class target operating model and achieve the ideal mix of people, process, data, and technology, with our consulting and implementation services.

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Cora Journey Optimizer

Provide seamless, personalized, and timely service across channels with Cora Journey Optimizer, which delivers a full view of your customers' needs, behaviors, and journeys.

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Data-driven banking

Transform data into actionable insights to drive business decisions that enhance customer and employee experience, enable accurate forecasting of resource needs, and drive overall performance.

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  • AI and data analytics

How banks can improve customer care now with generative AI

All financial institutions need to know about where to use generative AI now, what to have in place before they start, and a few risks to keep in mind. Discover how it's already transforming enterprises and some best practices.

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Why Genpact

Whether it's payments, customer support, personal lending, collections, wealth management, onboarding, or servicing, our consumer banking services and solutions cater to all your customer needs.

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A leap in sanctions screening accuracy and efficiency

How Genpact helped a global investment management company use generative AI to process sanctions alerts more efficiently and effectively.
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Banking on process mining for a better customer experience

See how a leading financial organization used our process mining expertise to improve the customer experience in personal banking and mortgage applications
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How Apex Clearing Corporation takes fighting financial crime to new heights

Apex Fintech Solutions reduced false positives by 45% and closed investigations 60% faster with Genpact's financial crime software suite, riskCanvas.
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How we think

Tap into our latest thought leadership.
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  • New business models

Executive insights: Goldman Sachs and Genpact

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  • Operational excellence

Transforming dispute resolution with AI

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  • Customer and employee experience

Genpact a leader in the ISG Provider Lens™ report for customer experience services

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  • AI and data analytics

Banking on collaboration: How to connect business and technology leaders

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