Who We Are
About Genpact
About Us
Our Leadership
Our Board
Our People
Our Purpose
Corporate Governance
Media and Investors
Investors
Newsroom
Featured Insights
Point of view
6 principles for success with AI and analytics
Read more
Video
Fighting financial crime with generative AI
Watch the video
We’re hiring!
Careers: We’re always looking for talented people.
Join us
What We Do
Industries
Services
All Industries
All Services
Industries
Banking and Capital Markets
Manufacturing
Communications, Media, and Entertainment
Private Equity
Consumer Goods and Retail
Software and Digital Platforms
Healthcare and Life Sciences
High Tech
Insurance
Digital Services
Artificial Intelligence
Process Orchestration
Data and Analytics
Experience
Technology
Business Services
Customer Care
Finance and Accounting
Human Resources Management
Risk and Compliance
Sales and Commercial
Sourcing and Procurement
Supply Chain Management
Sustainability
Trust and Safety
Our Impact
Our Credentials
Why Genpact
Analyst and Advisor Rankings
Industry Awards
Client Stories
Our Partners
Our Insights
AI and Data Analytics
Cloud Technologies
Customer and Employee Experience
Environment, Social, and Governance
Intelligent Automation
New Business Modals
Operational Excellence
Resilience
All Insights
What's new
Genpact Intelligence
Check out our curated collection of business, industry, and technology perspectives
Explore
We’re hiring!
Careers: We're always looking for talented people.
Join us
Careers
EN
DE
JP
Contact Us
Who We Are
About Genpact
About Us
Our Leadership
Our Board
Our People
Our Purpose
Corporate Governance
Media and Investors
Investors
Newsroom
Featured Insights
Point of view
6 principles for success with AI and analytics
Read more
Video
Fighting financial crime with generative AI
Watch the video
What We Do
Industries
Industries
Banking and Capital Markets
Communications, Media, and Entertainment
Consumer Goods and Retail
Healthcare and Life Sciences
High Tech
Manufacturing
Private Equity
Software and Digital Platforms
Insurance
All Industries
Services
Digital Services
Artificial Intelligence
Process Orchestration
Data and Analytics
Experience
Technology
Business Services
Customer Care
Finance and Accounting
Human Resources Management
Risk and Compliance
Sales and Commercial
Sourcing and Procurement
Supply Chain Management
Sustainability
Trust and Safety
All Services
Our Impact
Our Credentials
Why Genpact
Analyst and Advisor Rankings
Industry Awards
Client Stories
Our Partners
Our Insights
AI and Data Analytics
Cloud Technologies
Customer and Employee Experience
Environment, Social, and Governance
Intelligent Automation
New Business Modals
Operational Excellence
Resilience
All Insights
What's new
Genpact Intelligence
Check out our curated collection of business, industry, and technology perspectives
Explore
Careers
English
Germany (Deutsch)
Japan (日本語)
Contact Us
How We Think
Customer care insights
Report
Customer experience transformation: Moving from cost to outcomes with AI
#PredictiveIntelligence
#TransformExperiences
Read more
About
Filter by...
Clear All
Topic
Topic
AI and data analytics
Change management
Cloud technologies
Customer and employee experience
Growth
Intelligent automation
New business models
Operational excellence
Risk
Industry
Industry
Auto finance
Banking and capital markets
Cloud and SaaS providers
Commercial banking
Communications, media, and entertainment
Consumer banking
Consumer electronics
Consumer goods and retail
Fintech
Healthcare
Healthcare and life sciences
High tech
Industrial manufacturing
Insurance
Life and annuity
Life sciences
On-demand and marketplaces
Semiconductors
Software and digital platforms
Hashtag
Hashtag
#Accolades
#AdvancedAnalytics
#AutomatedBusiness
#BusinessContinuityPlanning
#BusinessProcessAsAService
#ChannelTransformation
#ClientStory
#CloudTransformation
#CommunityResilience
#ComplianceRiskManagement
#DigitalFinancialServices
#DirectToConsumer
#EcosystemsOfImpact
#EmpoweredWorkforce
#FinancialCrime
#Industry4.0
#Innovation
#InstinctiveEnterprise
#Insurtech
#IntelligentOperations
#InterconnectedHealthcare
#L&A
#MachineLearning
#ModernDataExperiences
#Orchestration
#PredictiveIntelligence
#ProcessReengineering
#SalesEnablement
#Sourcing
#TargetOperatingModel
#TransformExperiences
#Wellbeing
All insights
AI and data analytics
Customer experience transformation: Moving from cost to outcomes with AI
Discover how AI-led innovation is reimagining customer experience and creating a future where customer service is measured in outcomes instead of costs.
#PredictiveIntelligence
#TransformExperiences
Read the report
AI and data analytics
Volkswagen Financial Services revs up customer care with generative AI
Genpact's Cora Knowledge Assist is helping Volkswagen Financial Services' customer service agents get up to speed and resolve customer queries faster.
#ClientStory
#TransformExperiences
Watch the video
AI and data analytics
The future of AI for healthcare and Bupa
Hear Bupa's views on the potential for AI and generative AI to transform the healthcare industry.
#InterconnectedHealthcare
#PredictiveIntelligence
#TransformExperiences
Watch the video
Load more
