- Report
Genpact named a leader in ServiceNow innovation and implementation
The ServiceNow ecosystem is evolving rapidly, spearheading breakthroughs in automation and AI-driven workflows. Organizations use ServiceNow not just to streamline processes but also to build industry-specific solutions that elevate customer and employee experiences. The ISG Provider Lens™ 2025 ServiceNow Ecosystem Partners report highlights providers that excel in creating cutting-edge innovations and integrations, unlocking unprecedented business outcomes.
Genpact is honored to be recognized as a leader in ISG's ServiceNow Ecosystem Partners 2025 report for Innovation on ServiceNow and ServiceNow Consulting and Implementation Services. This dual recognition underscores our commitment to delivering tailored, intelligent workflow solutions and enhancing the value of ServiceNow's premier platform for businesses across sectors.
What sets Genpact apart:
- Gen AI-first approach
Genpact brings advanced gen AI use cases to ServiceNow, helping clients eliminate manual work, reduce data silos, and slash procurement cycles by up to 50% in just eight weeks
- Industry-specific expertise
From finance and healthcare to HR and IT, Genpact delivers solutions tailored to industry needs, like procurement as a service, lending as a service, dispute management as a service, life servicing and claims, payables as a service, enterprise helpdesk, Genpact Digital Health, HR operations, and AI-first global business services (GBS) transformation
- Built for scale
With a ServiceNow team that's grown nearly eightfold – from 40 to 300 experts – Genpact is scaling with purpose and on track to achieve Global Elite partner status, one of the highest tiers of recognition in ServiceNow's partner ecosystem
Innovation on ServiceNow
Genpact earned its leader position for Innovation on ServiceNow through its ability to integrate gen AI into the ServiceNow platform, delivering complex solutions like procurement as a service, lending as a service, disputes as a service, life servicing and claims, payables as a service, enterprise helpdesk, Genpact Digital Health, HR operations, and AI-first GBS transformation. By accelerating deployment cycles and enhancing AI-driven automation, we are redefining how businesses achieve operational efficiency and enhance workforce productivity.
ServiceNow Consulting and Implementation Services
For ServiceNow Consulting and Implementation Services, Genpact's process-first, technology-next approach was lauded by ISG for transforming enterprise workflows and delivering seamless integrations to streamline critical business functional workflows across supply chain, procurement, reconciliation, and finance control processes. By tapping into our AI capabilities and focusing on user-centric design, we enable organizations to achieve greater efficiency and cost savings and focus strategically on their procurement and finance functions.
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