Genpact named a Leader in the 2025 Gartner® Magic Quadrant™ for F&A BPO

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. Leaders execute well against their current vision and are well-positioned for tomorrow.

• Leaders are offering a technology-first approach to enhance clients' process maturity and efficiency of handling core finance processes. By regularly applying process benchmarking they illustrate how technology solutions and transformation methodologies can minimize human dependencies. Additionally, they actively prioritize the reduction of processing costs by advancing process maturity, frequently through the application of automation software.
• Leaders have intensified their initiatives to enhance the skill sets of their workforce, enabling them to effectively collaborate with advanced technology solutions for a variety of industry processes. The integration of advanced technology as “digital colleagues" has significantly increased efficiency in service delivery, particularly for routine and labor-intensive tasks. Furthermore, Leaders are proactively engaging with clients to provide training on these technology solutions for improved engagement and customer experience.
• Leaders continue to expand their technology ecosystems through proprietary and third-party software partnerships. They focus on integrating AI and generative AI (GenAI) solutions in process technology solutions, leading to more of the end-to-end process being moved to an outsourcing provider.
• AI and GenAI use cases are rapidly launched in production, removing human intervention from finance workflows and improving business insights. Leaders build their clients' confidence to adopt newer, smarter finance processing capabilities by demonstrating pilot cases and funding innovation programs.
• A Leader may not always be the best choice for every customer. A provider that is not a Leader can sometimes provide superior support and commitment if its focus suits the customer. Other providers may have specialized capabilities that are essential for some organizations. Although a provider that focuses on a specific finance domain, a particular industry or a limited geographic area might not be a Leader in the overall market, it might be a competitive option within those segments.

We believe that our over two decades of deep finance and accounting (F&A) expertise, combined with AI-powered, including agentic AI-led solutions, data engineering, and advanced technology capabilities position us as a market leader in the finance and accounting services and space. With our advanced technology led solutions such as the Genpact Finance Data Hub and the CFO Actions Hub, we continue to guide finance teams as they lead the charge on balancing growth, risk, and cost containment in an increasingly complex world.

• Understanding of recognized service providers' completeness of vision and ability to execute F&A business process outsourcing (BPO) projects
• Insights from Gartner to assess service providers and their potential to shape the market in the future

Gartner, Magic Quadrant for Finance and Accounting Business Process Outsourcing, Jan Ambergen, Jeffrin Francis, Miles Onafowora, 14 April 2025.

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