Banking in the age of instinct
Banks are no strangers to disruption. Over the past 10 years, they have faced the fallout from the global financial crisis, regulatory reforms, the birth of new competitors, and now a global pandemic. To weather the current storm and build greater resilience, they must become instinctive.
Trends changing banking
Three macrotrends are having a major impact on the world and banking. See how successful banks are connecting, predicting, and adapting while adopting digital technologies, enabling them to transform into instinctive enterprises.
1. Optimized reality
Imagine a person walks into a car dealership. Her phone buzzes with an alert from her bank saying she’s automatically pre-qualified for a car loan. Using artificial intelligence, the instinctive bank rapidly predicts and adapts to customer needs.
2. Ethical impact
Let’s say a bank’s customer has a gambling addiction and finds himself at a casino. At his request, his bank has blocked this spend category to support his recovery. The instinctive bank prioritizes customers’ wellbeing over financial transactions.
3. Whole-system planning
What if a bank helped its customers understand how their consumption impacted the environment? Then helped reduce their carbon footprint and offset their emissions? Welcome to the instinctive bank – prioritizing the needs of people and planet.
Become an instinctive bank
Our report explores how three macrotrends are having a major impact on the world and banking. See how successful banks are connecting, predicting, and adapting while adopting digital technologies, enabling them to transform into instinctive enterprises.
Connect
Banks must build connected ecosystems to eliminate siloes and embrace external partnerships.
Predict
Banks are enhancing their ability to generate predictive insights based on vast amounts of data.
Adapt
Banks must build adaptive workforces with new skills, aligned around a common purpose: the customer.